®Remote support · Help desk
Technical support at a distance.
We help you in real time with secure remote control software. We solve the problem without coming to your premises, so work does not stop.
How it works
Four steps.
Mon-Fri 8:30-12:30 / 14:30-18:30.
Open a ticket
Contact us on 0735 881076 or by e-mail to describe the problem.
Download the program
Choose one of the two remote support programs below.
Secure connection
Give the technician the temporary ID to start the session.
Resolution
The technician steps in and restores the service, without coming to your office.
The programs
Choose one. The technician guides you.
If you are unsure, the technician will tell you which one to use.
AnyDesk
Fast performance and low latency, for quick interventions.
- TLS 1.2 encryption
- Full mouse and keyboard control
- Real-time screen sharing
- Secure file transfer
- Can also be used without installation
Supremo
Easy to use, with an intuitive interface, for users of every level.
- Encrypted connection
- No router configuration
- Multi-monitor support
- Built-in chat
- Drag-and-drop file transfer
Your security
We only come in if you open the door.
Sessions are protected by TLS 1.2 encryption, and access happens only with your authorisation and a temporary ID code.
- 01
Encryption
Sessions protected by TLS 1.2.
- 02
Controlled access
Only with your explicit authorisation.
- 03
Temporary ID
The code is valid for the session you opened.
Do you need a hand right now?
Call us or write to info@enerds.it: we open the ticket and connect you.