®03 · vtenext · CRM with a BPM engine
vtenext: open source CRM with a process engine.
vtenext is the Italian open source CRM with a built-in process engine: marketing, sales and after-sales in the same environment. We configure it around the way your company wins and follows up customers.
Processes, not record cards
Processes for sales and support.
With the built-in BPM engine, you design the process once: the CRM assigns the tasks, moves cases forward and alerts you when something stalls.
What it does
From first contact to after-sales support.
- 01
Marketing
Campaigns scheduled with the processes, and GDPR consents managed in the same environment.
- 02
Sales
Negotiations, quotes and cross-selling and up-selling activities, with the stages the company has decided.
- 03
After-sales
Customer support and case management: every request has an owner and a status.
- 04
Internal processes
Internal requests, human resources, product samples: workflows outside the sales department too.
- 05
BPM engine
Processes are designed in BPMN notation and become tasks assigned to the right people.
- 06
App and portal
Mobile app for people working off-site and a portal for customers.
- 07
AI agents
Artificial intelligence agents built into the workflows or called in when needed.
- 08
Integrations
More than 200 integrations and plug-ins to connect it to the tools you already use.
In numbers
An Italian CRM, open.
- 20+years of experience
- 1.800+client companies
- 200+integrations and plug-ins
- Opensource, on premise or in the cloud
Figures stated by the manufacturer on the official vtenext website.
What we do
Marketing, sales and after-sales, with the same rules.
Commercial information follows rules agreed together and reaches the right people.
- 01
CRM process analysis
How contacts come in, who follows them up, when a deal is closed or lost.
- 02
Configuration and automations
Fields, views, BPMN processes and automations built around the way you work.
- 03
Integrations
Links with the business software and with your other company systems.
- 04
Training and development
People learn on their own cases; where needed, we develop.
Do you want to see vtenext on your process?
Tell us how you currently manage contacts, deals and support. We will show you how it becomes a process.